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Privacy Policy

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ElizaLIMS Privacy Policy

Welcome to ElizaLIMS (the “Service”), operated by ElizaLIMS, Inc. (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with U.S. privacy laws and regulations. By using our websites, software, or services (collectively, the “Service”), you agree to this Privacy Policy.

1. Information We Collect

a. Information You Provide

  • Account Registration: Name, email, organization, phone number, job title.

  • Payment Data: Billing details like credit card info processed securely via third-party gateways.

  • Customer Data: Data you upload to the system (e.g., test results, sample records)

  • Support Requests: Information shared during technical or customer support interactions.

b. Automated Collection

  • Usage Metrics: Page visits, session duration, device/browser data via cookies and analytics tools.

  • Security Logs: IP address, login timestamps, and user activity logs for audit purposes.

2. How We Use Your Information

We use data to:

  • Provide and maintain the Service

  • Authenticate users and manage accounts

  • Process payments and manage subscriptions

  • Offer customer and technical support

  • Improve Service performance and usability

  • Send service-related notifications (e.g., updates, security alerts)

3. Cookies & Tracking

We use cookies and similar technologies (e.g., beacons, tags) to track site usage, authenticate users, and optimize performance. You can disable cookies via your browser settings, though it may affect functionality.

4. Data Sharing & Disclosure

We do not sell your personal or customer data. Disclosures are limited to:

  • Service Providers: Payment processors, hosting, analytics — under confidentiality agreements

  • Legal Needs: Compliance with courts, law enforcement, or regulatory requests

  • Business Transfers: In case of merger or acquisition, with notices provided and data usage subject to this policy

5. Data Storage & Security

  • Location: Secure servers within the U.S.

  • Protection Measures: Encryption in transit (TLS/HTTPS) and at rest, regular backups, restricted access

  • Retention: Personal data retained while your account is active; customer data retained up to 6 months post-termination unless deleted sooner or legally required otherwise

6. Your Privacy Rights (U.S. Focused)

Depending on your state laws, you may have rights to:

  • Access, correct, or delete your personal data

  • Opt-out of certain data practices, such as sale or marketing

  • Data portability requests, where applicable

  • To exercise these rights, email us at privacy@elizalims.com.

7. Children’s Privacy

Our Service is not intended for children under age 18. We do not knowingly collect info about minors.